Terms of service
General Terms and Conditions
I. Basic Provisions
These General Terms and Conditions (hereinafter "Terms and Conditions") are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter "Civil Code").
OVERVIEW
Welcome to the dykka.com store! The terms "we", "us" and "our" refer to dykka.com. dykka.com operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a comfortable shopping experience (hereinafter "Services"). dykka.com uses the Shopify platform to provide the Services.
The terms and conditions set out below, together with all policies referenced herein (hereinafter "Terms of Service" or "Terms"), describe your rights and obligations when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimers of warranties and limitations of liability.
By visiting, interacting with or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you have reached the age of majority in your country, state or province of residence and, where applicable, that you consent to allowing your minor dependents to use the Services on devices you own, have purchased or manage.
To use the Services, including accessing and browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information such as your email address and billing, payment and shipping details. You represent and warrant that all information you provide in our store is accurate, current and complete and that you have all rights necessary to provide such information.
You are solely responsible for maintaining the security of your account login credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to provide accurate descriptions of our products and services in our online store. However, please note that colours or appearance of products may differ from how they appear on your screen, depending on the type, settings and configuration of the device you use to access the store.
We do not guarantee that the appearance or quality of any products or services you order will meet your expectations or be the same as depicted in our online store.
All product descriptions may change at any time without notice at our sole discretion. We reserve the right to discontinue the sale of any product at any time and may limit the quantities of any products we offer to any person, geographic area or jurisdiction, on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. dykka.com reserves the right to accept or decline your order for any reason at its sole discretion. Your order will not be accepted until it is confirmed by dykka.com. We must receive and process your payment before your order can be accepted. Please review your order carefully before submitting it, as dykka.com may not be able to accommodate cancellation requests once an order has been accepted. If we do not accept, modify or cancel your order, we will endeavour to notify you by email, billing address and/or phone number provided at the time of ordering.
Your purchases may only be returned or exchanged in accordance with our Refund Policy.
You represent and warrant that your purchase is intended for your personal or domestic use and is not intended for resale or export.
SECTION 4 – PRICES AND BILLING
Prices, fees and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in the order confirmation email. Unless expressly stated otherwise, prices quoted include VAT and do not include shipping and handling fees, duties or import charges.
Prices listed in our online store may differ from prices offered in a physical store or in online stores or other stores operated by third parties. From time to time we may offer promotions relating to the Services that may affect prices and which are subject to terms different from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion shall prevail.
You agree to provide current, complete and accurate purchase information, payment details and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.
You represent and warrant that: (i) the credit card information you have provided is true, correct and complete; (ii) you are duly authorised to use that credit card for the purchase; (iii) charges incurred by you will be honoured by your credit card; and (iv) you will pay the charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, where applicable.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for delays in shipping and delivery. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping companies, customs clearance or events beyond our control. Once we hand over products to the carrier, title and risk of loss passes to you.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, marks, text, graphic representations, images, graphics, product reviews, videos and audio recordings, as well as their design, selection and arrangement, are owned by dykka.com, its affiliates or licensors and are protected by domestic and foreign patents, copyrights and other intellectual property laws.
These Terms allow you to use the Services for your personal, non-commercial purposes only. Without our prior written consent, you may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit or create derivative works from any material from the Services. Except as expressly stated in these Terms, nothing in these Terms constitutes or may be construed as granting a licence or other rights under any patent, trademark, copyright or other intellectual property of dykka.com, Shopify or any third party. Unauthorised use of the Services may constitute a violation of intellectual property laws. All rights not expressly granted herein are reserved by dykka.com.
dykka.com's names, logos, product and service names, designs and slogans are trademarks of dykka.com or its affiliates or licensors. You may not use these trademarks without the prior written consent of dykka.com. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans within the Services are the trademarks of their respective owners.
SECTION 7 – OPTIONAL TOOLS
Through the Services, you may be provided with access to third-party customer tools that we neither monitor nor have any control over.
You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind and without any endorsement. We accept no liability for your use of optional third-party tools.
Any use of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party providers.
We may also offer new features through the Services in the future (including new tools and resources). Such new features shall also be considered part of the Services and subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party features). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you choose to leave the Services and access such third-party materials or websites, you do so at your own risk.
We are not responsible for any harm or damages related to your access to third-party websites or your purchase or use of any products, services, resources or content on third-party websites. Please review third-party policies and practices carefully before engaging in any transaction and make sure you understand them. Any complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
[NOTE FOR MERCHANT: This section accurately characterises Shopify's relationship with your store and should not be removed or modified.]
dykka.com uses the Shopify platform, which enables us to provide you with the Services. However, all purchases and sales you make in our store are transacted directly with dykka.com. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the transaction between you and dykka.com, including without limitation any injury, damage or loss arising from the purchase of products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with dykka.com.
SECTION 10 – PRIVACY POLICY
All personal data we collect through the Services is subject to our Privacy Policy, which can be found here, and certain personal data may be subject to Shopify's Privacy Policy, which can be found here. By using the Services, you confirm that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transferred to and shared with Shopify and also with third parties who may be located in different countries than where you reside, for the purpose of providing the Services. For more details on how we, Shopify and our partners use your personal data, please see the Privacy Policy.
SECTION 11 – FEEDBACK
If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively "Feedback"), you grant us a perpetual, worldwide, sublicensable and royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use. We may, for example, exercise our rights under this licence to operate, provide, evaluate, improve, enhance and promote the Services and to fulfil our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with submitting the Feedback; and (iii) your Feedback will comply with these Terms. We have no obligation to: (1) maintain the confidentiality of your Feedback; (2) pay you any compensation for your Feedback; or (3) respond to your Feedback.
We may, but are not obligated to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable or that violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not violate any rights of third parties, including copyrights, trademarks, privacy rights, personality rights or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive or obscene comments, nor will it contain any computer viruses or other malicious software that could in any way affect the operation of the Services or any related websites. You may not use a false email address, impersonate any person or entity, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for all Feedback you provide and its accuracy. We assume no responsibility and accept no liability for any Feedback posted by you or any third party.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information in the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order).
SECTION 13 – PROHIBITED USES
You may only use and access the Services for lawful purposes. You may not directly or indirectly use or access the Services: (a) for any unlawful or malicious purpose; (b) to violate any international or national regulations, rules, laws or local ordinances; (c) to infringe or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, intimidate or damage our employees or others; (e) to transmit false or misleading information; (f) to submit, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to transmit or arrange for the sending of any advertising or promotional material, including any "junk mail", "chain letters", "spam" or any other similar solicitation; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services or which, in our opinion, may damage dykka.com, Shopify or users of the Services or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) use the Services for spam, phishing, pharming or pretexting; (e) use any robots, spiders, scrapers, data collection and extraction tools, automated devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with or circumvent security or authentication features, robot exclusion headers or other measures we use to restrict access to the Services. We reserve the right to suspend, deactivate or terminate your account at any time without notice if we determine that you have violated any part of these Terms.
SECTION 14 – AGENTS
14.1 This section ("Agent Use Terms") applies if you use, enable or activate an Agent, or cause an Agent to be deployed to access, use or interact with any Service. "Agent" means any software or service that performs autonomous or semi-autonomous actions on behalf of or at the direction of any person or entity and that can be run on behalf of or using a person's device without direct supervision.
14.2 No Agent may access, use or interact with the Services unless it continuously identifies itself and operates in strict compliance with the requirements set out in clause 14.4 below. In addition, no Agent may access, use or interact with the Services if we have requested that the Agent refrain from accessing, using or interacting with any Service.
14.3 We may restrict, including by technical means, whether and how an Agent accesses, uses and interacts with the Services.
14.4 Agents must: (i) indicate in all HTTP/HTTPS requests that the request is from an Agent and identify the name of the Agent by including the following text in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obscure that any access, use or interaction originates from an Agent, for example by (a) mimicking human behaviour and interaction patterns or (b) completing or circumventing CAPTCHAs or measures designed to distinguish computers from humans; (iii) truthfully respond to any questions or prompts designed to determine whether interactions originate from a human or a computer; (iv) not circumvent or otherwise avoid any measure designed to block, restrict, modify or control whether and how Agents access, use or interact with the Services.
SECTION 15 – TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at any time without notice at our sole discretion, and you will remain liable for all amounts due up to and including the date of termination.
The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provisions that by their nature should survive termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
Information presented in or through the Services is provided for general informational purposes only. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance on such information is solely at your own risk. We disclaim all liability arising from any reliance on these materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY DYKKA (tofu lover s.r.o), THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS RESTRICT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
SECTION 17 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DYKKA (tofu lover s.r.o), OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR PRODUCTS OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIMS RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING WITHOUT LIMITATION ANY ERRORS OR OMISSIONS IN ANY CONTENT OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless dykka.com, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party arising out of or in connection with (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnification claims, and failure to provide timely notice will not relieve you of your obligations unless it causes you material prejudice. We may manage the defence and settlement of such a claim at your expense, including the selection of legal counsel, but will not settle any claim that requires non-monetary obligations from you without your consent (which shall not be unreasonably withheld). You will cooperate in the defence of indemnification claims, including by providing relevant documents.
SECTION 19 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, the unenforceable part shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in connection with the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 – ASSIGNMENT
You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be void. We are entitled to transfer, assign or delegate these Terms and our rights and obligations without your consent or notice.
SECTION 22 – GOVERNING LAW
These Terms of Service and any separate agreements pursuant to which we provide you with Services shall be governed by and construed in accordance with the courts of the country and jurisdiction in which dykka.com is domiciled. You and dykka.com consent to the venue and personal jurisdiction of such courts.
SECTION 23 – HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law and such changes will take effect on the date stated in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at askmebaby@dykka.com.
Our contact information is set out below:
tofu lover s.r.o.
Company ID: 09425764
VAT ID: CZ09425764
Registered address: Lidická 700/19, Veveří, 602 00 Brno
Registered in the Commercial Register kept by the Regional Court in Brno, Section C, Entry 118991
Contact person: Kateřina Ondračková
Email: askmebaby@dykka.com
Phone: +420 731 610 276
Web: dykka.com
(hereinafter "Seller")
These Terms and Conditions govern the mutual rights and obligations of the Seller and any natural person who concludes a purchase contract outside their business activities as a consumer, or within their business activities (hereinafter "Buyer"), through the web interface located on the website available at www.dykka.com (hereinafter "Online Store").
The provisions of these Terms and Conditions form an integral part of the purchase contract. Any deviating arrangements in the purchase contract shall take precedence over the provisions of these Terms and Conditions.
These Terms and Conditions and the purchase contract are concluded in the Czech language.
II. Product Information and Prices
Information about products, including prices and their main characteristics, is provided for each product in the online store catalogue. Product prices are inclusive of value added tax, all related fees and the costs of returning goods where such goods cannot by their nature be returned by ordinary post. Product prices remain valid for as long as they are displayed in the online store. This provision does not preclude the conclusion of a purchase contract on individually negotiated terms.
All product listings in the online store catalogue are for informational purposes only and the Seller is not obliged to conclude a purchase contract in respect of such products.
Information about packaging and delivery costs is published in the online store. Information about packaging and delivery costs stated in the online store applies only where goods are delivered within the territory of the Czech Republic.
Discounts on the purchase price of goods may not be combined unless otherwise agreed between the Seller and the Buyer.
III. Order and Conclusion of Purchase Contract
Costs incurred by the Buyer when using means of distance communication in connection with the conclusion of a purchase contract (internet connection costs, telephone call costs) are borne by the Buyer. These costs do not differ from the basic rate.
The Buyer places orders for goods in the following ways:
- through their customer account, if they have previously registered in the online store
- by completing the order form without registration
When placing an order, the Buyer selects the goods, quantity, payment method and delivery method.
Before submitting the order, the Buyer is able to check and amend the information entered in the order. The Buyer submits the order to the Seller by clicking the "Place Order" button. Information provided in the order is considered correct by the Seller. A valid order requires completion of all mandatory fields in the order form and the Buyer's confirmation that they have read these Terms and Conditions.
Immediately upon receipt of the order, the Seller will send the Buyer a confirmation of receipt to the email address provided during ordering. This confirmation is automatic and does not constitute conclusion of a contract. The confirmation includes the Seller's current Terms and Conditions. The purchase contract is concluded only upon acceptance of the order by the Seller. Notification of acceptance of the order is delivered to the Buyer's email address.
If the Seller is unable to fulfil any of the requirements stated in the order, they will send the Buyer an amended offer to their email address. The amended offer is considered a new purchase contract proposal and the purchase contract is in such case concluded upon the Buyer's confirmation of acceptance of this offer to the Seller's email address stated in these Terms and Conditions.
All orders accepted by the Seller are binding. The Buyer may cancel an order until the Buyer receives notification of acceptance of the order by the Seller. The Buyer may cancel an order by phone or email using the Seller's contact details stated in these Terms and Conditions.
If an obvious technical error occurs on the part of the Seller in stating the price of goods in the online store or during the ordering process, the Seller is not obliged to deliver goods to the Buyer at that clearly erroneous price, even if the Buyer has received an automatic order confirmation pursuant to these Terms and Conditions. The Seller will inform the Buyer of the error without undue delay and will send an amended offer to the Buyer's email address. The amended offer is considered a new purchase contract proposal and the purchase contract is in such case concluded upon confirmation of acceptance by the Buyer to the Seller's email address.
IV. Customer Account
Based on the Buyer's registration in the online store, the Buyer may access their customer account. From their customer account, the Buyer may place orders for goods. The Buyer may also order goods without registration.
When registering a customer account and when ordering goods, the Buyer is required to provide all information correctly and truthfully. The Buyer is required to update any information in their user account whenever it changes. Information provided by the Buyer in the customer account and when ordering goods is considered correct by the Seller.
Access to the customer account is secured by a username and password. The Buyer is required to maintain confidentiality of the information necessary to access their customer account. The Seller is not responsible for any misuse of the customer account by third parties.
The Buyer is not authorised to allow third parties to use their customer account.
The Seller may cancel a user account, in particular if the Buyer has not used their account for an extended period, or if the Buyer breaches their obligations under the purchase contract or these Terms and Conditions.
The Buyer acknowledges that the user account may not be available continuously, particularly in view of necessary maintenance of the Seller's hardware and software, or necessary maintenance of hardware and software of third parties.
V. Payment Terms and Delivery
The Buyer may pay the price of goods and any associated delivery costs under the purchase contract in the following ways:
- by bank transfer to the Seller's account No. 2600314045/2010 held at Fio banka, by payment card or by online payment via a payment gateway.
Together with the purchase price, the Buyer is required to pay the Seller the agreed packaging and delivery costs. Unless expressly stated otherwise, the purchase price is understood to include delivery costs.
In the case of bank transfer, the purchase price is due within 3 days of conclusion of the purchase contract.
In the case of bank transfer, the Buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller's bank account.
The Seller does not require any advance payment or similar payment from the Buyer. Payment of the purchase price before dispatch of goods does not constitute an advance payment.
Goods are delivered to the Buyer:
- to the address specified by the Buyer in the order
- via a collection point to the address of the collection point specified by the Buyer
The delivery method is selected during the ordering process.
Delivery costs depending on the method of dispatch and collection are stated in the Buyer's order and in the Seller's order confirmation. If a delivery method is agreed based on a special request from the Buyer, the Buyer bears the risk and any additional costs associated with that delivery method.
Where the Seller is required under the purchase contract to deliver goods to a location specified by the Buyer in the order, the Buyer is required to accept the goods upon delivery. If, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or by a different method than stated in the order, the Buyer is required to pay the costs associated with repeated delivery or with an alternative delivery method.
Upon receipt of goods from the carrier, the Buyer is required to check the integrity of the packaging and report any defects to the carrier immediately. If the packaging appears to have been tampered with, the Buyer does not have to accept the parcel from the carrier.
The Seller will issue the Buyer a tax document – invoice. The tax document will be sent to the Buyer's email address.
The Buyer acquires ownership of the goods upon payment of the full purchase price including delivery costs, but no earlier than upon taking possession of the goods.
The risk of accidental destruction, damage or loss of goods passes to the Buyer at the moment of taking possession of the goods, or at the moment when the Buyer was required to take possession of the goods but failed to do so in breach of the purchase contract.
VI. Withdrawal from Contract
A Buyer who has concluded a purchase contract outside their business activities as a consumer has the right to withdraw from the purchase contract.
The withdrawal period is 14 days:
- from the date of receipt of goods
- from the date of receipt of the last delivery of goods, where the contract covers several types of goods or delivery in several parts
- from the date of receipt of the first delivery of goods, where the contract covers regular repeated delivery of goods
The Buyer may not, among other things, withdraw from a purchase contract for:
- provision of services, if they were performed with the Buyer's prior express consent before the expiry of the withdrawal period and the Seller informed the Buyer before conclusion of the contract that they have no right to withdraw in such a case
- supply of goods or services whose price depends on fluctuations in the financial market beyond the Seller's control that may occur during the withdrawal period
- supply of alcoholic beverages that can only be delivered after thirty days and whose price depends on financial market fluctuations beyond the Seller's control
- supply of goods customised according to the Buyer's wishes or for their person
- supply of goods that are subject to rapid deterioration, or goods that have been irreversibly mixed with other goods after delivery
- supply of goods in sealed packaging that the Buyer has removed from the packaging and which cannot be returned for hygiene reasons
- supply of audio or video recordings or computer software if the original packaging has been broken
- supply of newspapers, periodicals or magazines
- supply of digital content, if not delivered on a tangible medium and delivered with the Buyer's prior express consent before the expiry of the withdrawal period, and the Seller informed the Buyer before conclusion of the contract that they have no right to withdraw in such a case
- other cases set out in Section 1837 of the Civil Code
To comply with the withdrawal period, the Buyer must send a notice of withdrawal within the withdrawal period.
To withdraw from the purchase contract, the Buyer may use the model withdrawal form provided by the Seller, or the online form available at dykka.com.
A Buyer who has withdrawn from the contract is required to return the goods to the Seller within 14 days of withdrawal. The Buyer bears the costs of returning goods to the Seller, including where the goods cannot by their nature be returned by ordinary post.
If the Buyer withdraws from the contract, the Seller will refund all payments received from them, including delivery costs, without undue delay and no later than 14 days from the date of withdrawal, using the same payment method. The Seller will refund payments by a different method only if the Buyer agrees and provided this does not incur additional costs for the Buyer.
If the Buyer chose a delivery method other than the cheapest standard delivery option offered by the Seller, the Seller will refund delivery costs only up to the amount of the cheapest delivery option offered.
If the Buyer withdraws from the purchase contract, the Seller is not obliged to refund the payments received before the Buyer returns the goods or provides proof that the goods have been dispatched to the Seller.
Goods must be returned by the Buyer to the Seller undamaged, unworn and unsoiled and, where possible, in the original packaging. The Seller is entitled to unilaterally set off any claim for compensation for damage to the goods against the Buyer's claim for a refund of the purchase price.
The Seller is entitled to withdraw from the purchase contract due to stock depletion, unavailability of goods, or if the manufacturer, importer or supplier of the goods has discontinued production or importation. The Seller will inform the Buyer without undue delay via the email address provided in the order and will refund all payments received under the contract, including delivery costs, within 14 days of the notice of withdrawal, using the same payment method or a method specified by the Buyer.
If the Buyer fails to collect their parcel and it is returned to the Seller, this is considered withdrawal from the contract. The Seller will refund the purchase price to the Buyer, less the actual costs of return shipping.
A guide to returns and exchanges can be found here.
VII. Rights Arising from Defective Performance
The Seller warrants to the Buyer that the goods are free from defects upon receipt. In particular, the Seller warrants to the Buyer that at the time the Buyer takes possession of the goods:
- the goods have the properties agreed by the parties, or, in the absence of agreement, the properties described by the Seller or manufacturer, or expected by the Buyer given the nature of the goods and based on their advertising
- the goods are fit for the purpose stated by the Seller or for the purpose for which goods of that type are ordinarily used
- the goods correspond in quality or workmanship to the agreed sample or model, where quality or workmanship was determined by reference to an agreed sample or model
- the goods are of the appropriate quantity, measure or weight
- the goods comply with legal requirements
The Seller's obligations arising from defective performance are at least as extensive as the manufacturer's obligations arising from defective performance. The Buyer is otherwise entitled to exercise their right in respect of a defect that appears in consumer goods within twenty-four months of receipt.
If the goods, their packaging, the instructions accompanying the goods or advertising, in accordance with other legal regulations, indicate a period during which the goods may be used, the provisions on quality warranty shall apply. By the quality warranty, the Seller undertakes that the goods will be fit for ordinary use for a specified period or will retain their ordinary properties. If the Buyer has legitimately notified the Seller of a defect in the goods, the period for exercising rights arising from defective performance and the warranty period shall not run during the period in which the Buyer cannot use the defective goods.
The provisions set out in the preceding paragraph of these Terms and Conditions shall not apply to goods sold at a reduced price on account of a defect for which the reduced price was agreed, to wear caused by ordinary use, to used goods in respect of a defect corresponding to the degree of use or wear the goods had when received by the Buyer, or if this follows from the nature of the goods. The Buyer is not entitled to exercise rights arising from defective performance if they knew of the defect before taking possession of the goods or if the Buyer caused the defect themselves.
In the event of a defect, the Buyer may submit a complaint to the Seller and request:
- replacement with new goods
- repair of the goods
- a reasonable reduction in the purchase price
- withdrawal from the contract
The Buyer has the right to withdraw from the contract:
- if the goods have a material defect
- if they cannot use the goods properly due to recurring defects after repair
- in the case of a greater number of defects in the goods
A breach is material if the party in breach knew, or must have known, at the time of conclusion of the contract that the other party would not have concluded the contract had they foreseen such breach.
In the case of a defect that constitutes an immaterial breach of contract (regardless of whether the defect is remediable or irremediable), the Buyer is entitled to have the defect remedied or to receive a reasonable reduction in the purchase price.
If a remediable defect recurs after repair (typically a third complaint for the same defect or a fourth for different defects) or if the goods have a greater number of defects (generally at least three defects simultaneously), the Buyer has the right to request a reduction in the purchase price, replacement of the goods or withdrawal from the contract.
When making a complaint, the Buyer is required to inform the Seller of their chosen remedy. A change of choice without the Seller's consent is only possible if the Buyer requested repair of a defect that proves to be irremediable. If the Buyer fails to choose their remedy in respect of a material breach of contract in time, they shall have the same rights as in the case of an immaterial breach of contract.
If repair or replacement of the goods is not possible, the Buyer may, upon withdrawal from the contract, request a full refund of the purchase price.
If the Seller demonstrates that the Buyer knew of the defect before taking possession of the goods or caused it themselves, the Seller is not obliged to comply with the Buyer's claim.
The Buyer may not make a complaint about discounted goods on the grounds for which the goods were discounted.
The Seller is required to accept complaints at any place of business where this is possible, or at their registered office or place of business. The Seller is required to provide the Buyer with written confirmation stating when the Buyer exercised their right, the content of the complaint and the remedy requested by the Buyer, as well as confirmation of the date and method of resolution of the complaint, including confirmation of any repair carried out and its duration, or a written statement of reasons for rejecting the complaint.
The Seller or their authorised employee shall decide on the complaint immediately, or in complex cases within three working days. This period does not include the time required for professional assessment of the defect, appropriate to the type of product or service. Complaints, including the removal of defects, must be resolved without undue delay, no later than 30 days from the date the complaint is made, unless the Seller and Buyer agree on a longer period. Failure to meet this deadline constitutes a material breach of contract and the Buyer has the right to withdraw from the purchase contract. The complaint is deemed to have been made at the moment the Buyer's notice (exercise of rights arising from defective performance) reaches the Seller.
The Seller will inform the Buyer in writing of the outcome of the complaint.
The Buyer is not entitled to rights arising from defective performance if they knew of the defect before taking possession of the goods or if the Buyer caused the defect themselves.
In the case of a justified complaint, the Buyer has the right to reimbursement of reasonably incurred costs arising in connection with making the complaint. The Buyer may exercise this right with the Seller within one month of the expiry of the warranty period, otherwise the court may not award it.
The Buyer chooses the method of complaint.
The rights and obligations of the parties regarding rights arising from defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
A guide to complaints can be found here.
VIII. Delivery
The parties may deliver all written correspondence to each other by electronic mail.
The Buyer delivers correspondence to the Seller at the email address stated in these Terms and Conditions. The Seller delivers correspondence to the Buyer at the email address stated in their customer account or in the order.
IX. Personal Data
All information provided by the Buyer in the course of their cooperation with the Seller is confidential and will be treated as such. Unless the Buyer gives the Seller written consent, the Seller will not use the Buyer's data for any purpose other than performance of the contract, except for the email address, to which commercial communications may be sent, as permitted by law unless expressly refused. Such communications may only relate to similar or related goods and may be unsubscribed at any time in a simple manner (by sending a letter, email or clicking the unsubscribe link in the commercial communication). The email address will be stored for this purpose for 3 years from the conclusion of the last contract between the parties.
More detailed information on personal data protection can be found in the Privacy Policy HERE.
IX. Out-of-Court Dispute Resolution
The Czech Trade Inspection Authority, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website: https://adr.coi.cz/cs, is competent for out-of-court resolution of consumer disputes arising from purchase contracts. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used to resolve disputes between the Seller and Buyer arising from a purchase contract.
The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).
The Seller is authorised to sell goods on the basis of a trade licence. Trade licensing supervision is carried out by the relevant trade licensing authority within its remit. The Czech Trade Inspection Authority supervises, within its defined scope, compliance with Act No. 634/1992 Coll., on Consumer Protection, among other things.
X. Final Provisions
All arrangements between the Seller and the Buyer are governed by the law of the Czech Republic. If the relationship established by the purchase contract contains an international element, the parties agree that the relationship shall be governed by Czech law. This does not affect the rights of consumers arising from generally binding legal regulations.
The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.
All rights to the Seller's website, in particular copyright in the content, including page layout, photographs, videos, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part of it without the Seller's consent.
The Seller is not liable for errors arising from third-party interference with the online store or from its use contrary to its intended purpose. The Buyer must not use any procedures when using the online store that could have a negative impact on its operation and must not engage in any activity that could enable them or third parties to unlawfully interfere with or unlawfully use the software or other components of the online store, or use the online store or its parts or software in a manner contrary to its purpose or intended use.
The Buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.
The purchase contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not publicly accessible.
The Seller may amend or supplement the Terms and Conditions. This provision does not affect rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
A model withdrawal form is attached to these Terms and Conditions as an annex.
These Terms and Conditions take effect on 11 April 2026.